Privacy Policy
Date: 05/04/26 | Australian Book Writers
1) Who we are
“Australian Book Writers” (“we”, “us”, “our”) provides book-publishing and creative services in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Contact:
Email: info@australianbookwriters.com
2) Scope
This policy applies to our websites (including australianbookwriters.com), enquiry forms, client portals, email and chat communications, and any other services where we collect personal information.
3) The information we collect
You provide:
- Identity & contact: name/pen name, email, phone, address, billing details
- Professional details: author bio, publishing goals, prior publications
- Project content: manuscripts, images/artwork, synopses, editorial notes, metadata
- Sales & support: enquiries, quotes, live-chat transcripts, feedback
- Marketing preferences: newsletter opt-ins/opt-outs
Collected automatically:
- Technical: IP address, device/browser type, pages viewed, timestamps
- Cookies & similar tech: to run the site, remember preferences, measure performance, and (with consent) run analytics/retargeting
Sensitive information:
We generally don’t seek sensitive information (e.g., health, biometric, racial or religious data). Please avoid sending it unless we request it for a lawful purpose and you consent.
4) Why we collect and how we use information
We collect, hold, use and disclose personal information to:
- Deliver services you request: editing, design, formatting, ISBN, distribution setup, project portals, support
- Administer accounts & billing: quotes, contracts, invoicing, payment processing
- Operate & secure our websites/portals: troubleshooting, fraud prevention, quality assurance, analytics
- Market legally: send updates and offers (you can opt out anytime)
- Meet legal/compliance obligations and handle disputes/complaints
5) Lawful basis
- Contract (to provide your requested services)
- Consent (e.g., optional marketing or analytics cookies)
- Legitimate interests / reasonable expectations
- Legal obligations
6) Disclosure of information
We may disclose personal information to:
- Service providers (hosting, CRM, analytics, payment gateways, etc.)
- Distribution partners (e.g., KDP, IngramSpark)
- Professional advisers/insurers
- Regulators/law enforcement where required
Overseas disclosures (APP 8):
Some providers may be outside Australia. We take reasonable steps to ensure protection of your data.
7) Security (APP 11)
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. Measures include encryption, role-based access, and secure systems.
8) Direct marketing & your choices
We send marketing only with consent and provide an unsubscribe option in every message. You can opt out anytime.
9) Cookies, analytics & tracking
- Essential cookies run our site
- Analytics cookies help improve performance
- Advertising cookies (if used) require consent
10) Retention
We keep personal information only as long as needed and securely delete or de-identify it when no longer required.
11) Access & correction (APP 12–13)
You may request access to your data or ask for corrections. We will respond within a reasonable time.
12) Anonymity & pseudonymity (APP 2)
Where possible, you may interact anonymously, but some services require full identification.
13) Children
Our services are intended for adults. If we collect a child’s data unintentionally, we will delete it or seek consent.
14) Data breaches
If a data breach occurs, we will notify affected users and authorities as required.
15) Complaints
Contact us first at info@australianbookwriters.com.
If unresolved, you may contact OAIC (oaic.gov.au).
16) Third-party links & tools
Third-party platforms have their own privacy policies—please review them before use.
17) Changes to this policy
We may update this policy and will post the updated version with a new effective date.
